{"id":36,"date":"2025-06-16T13:53:15","date_gmt":"2025-06-16T13:53:15","guid":{"rendered":"https:\/\/dev.its-iowa.com\/?page_id=36"},"modified":"2025-07-21T11:02:27","modified_gmt":"2025-07-21T16:02:27","slug":"managed-it-services","status":"publish","type":"page","link":"https:\/\/dev.its-iowa.com\/?page_id=36","title":{"rendered":"Managed IT Services"},"content":{"rendered":"\n

Your All-in-One IT Partner for Growth and Security<\/strong><\/p>\n\n\n\n

Small and mid-sized businesses face a unique challenge: staying competitive with limited resources while navigating an increasingly complex technology landscape. That\u2019s where we come in. At ITS, we don\u2019t just fix printers\u2014we become your full-service IT department. From hardware procurement and software licensing to helpdesk support and CIO-level strategy, we provide everything you need to keep your business running smoothly. Whether it\u2019s a quick fix or a long-term roadmap, our team is here to answer every question, big or small, with clarity and care.<\/p>\n\n\n\n

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Security-First IT That Scales With You<\/strong><\/h3>\n\n\n\n

Technology should empower your team\u2014not expose you to risk. That\u2019s why every service we offer is built with security at its core. Our proactive monitoring, patch management, and Managed Detection and Response (MDR) services help prevent threats before they disrupt your business. But we go beyond defense. We help you make smart, cost-effective decisions about your tech stack\u2014like how to reduce per-employee IT costs without compromising security or productivity. With ITS, you gain a trusted partner who understands your business goals and protects your future.<\/p>\n\n\n\n

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Support with a Personal Touch<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n

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Ready to eliminate the break\/fix cycle?<\/h2>\n\n\n\n

Schedule your free business technology assessment today, and increase your up-time with our Managed IT Services!<\/p>\n\n\n\n

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schedule assessment<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n
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Help Desk: Always Open<\/h2>\n\n\n\n

With managed services at ITS, your technology assets are monitored 24 x 7 x 365, and issues are quickly and accurately diagnosed and remedied.  In the event of a problem undetected by our software or staff, one single point of contact provides all the support you need.  Tickets and questions can be entered through our helpdesk portal, which is accessible via website or a direct email.  We are also happy to enter your tickets by phone during our office hours, and after hours per your support agreement.<\/p>\n\n\n\n

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Who We Serve<\/summary>
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Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n\n\n\n
Reliable Pricing Model<\/summary>
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Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n\n\n\n
Security First<\/summary>
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Learn More<\/strong><\/a><\/div>\n<\/div>\n<\/div><\/details><\/div>\n\n\n\n
CIO Services<\/summary>
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How it works<\/h2>\n\n\n\n

Moving to Managed IT Services doesn’t have to be a long, arduous process. <\/p>\n\n\n\n

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  • Onboarding<\/strong>
    Our account managers work together with your staff to get names, contact information and important notes into our ticket system. An onboarding technician will then work with your staff to document systems and get any new software installed on your computers.<\/li>\n\n\n\n
  • Helpdesk Requests
    <\/strong>We can helpdesk requests via phone, email and web portal. Requests can be entered at various priorities and are worked in the order they are received. You can always call to escalate the priority on a helpdesk request.<\/li>\n\n\n\n
  • Maintenance and Monitoring
    <\/strong>When we receive pages and alerts related to your users, devices or services, we communicate these to the designated staff contacts.<\/li>\n\n\n\n
  • CIO & Account Management
    <\/strong>We schedule ongoing meetings and welcome requests. Newsletter. Communications.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

    Your All-in-One IT Partner for Growth and Security Small and mid-sized businesses face a unique challenge: staying competitive with limited resources while navigating an increasingly complex technology landscape. That\u2019s where we come in. At ITS, we don\u2019t just fix printers\u2014we become your full-service IT department. From hardware procurement and software licensing to helpdesk support and […]<\/p>\n","protected":false},"author":2,"featured_media":63,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"full-width-content","footnotes":""},"class_list":["post-36","page","type-page","status-publish","has-post-thumbnail","entry"],"featured_image_src":"https:\/\/dev.its-iowa.com\/wp-content\/uploads\/2025\/06\/AdobeStock_1052183857-600x400.jpeg","featured_image_src_square":"https:\/\/dev.its-iowa.com\/wp-content\/uploads\/2025\/06\/AdobeStock_1052183857-600x600.jpeg","_links":{"self":[{"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=36"}],"version-history":[{"count":16,"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=\/wp\/v2\/pages\/36\/revisions"}],"predecessor-version":[{"id":7744,"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=\/wp\/v2\/pages\/36\/revisions\/7744"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=\/wp\/v2\/media\/63"}],"wp:attachment":[{"href":"https:\/\/dev.its-iowa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}